Never clean up after
your dog again!
Save $35 off your 1st recurring service CODE: GET35
Save $35 when you sign up for Recurring Service - Code: GET35
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Frequently Asked Questions
Starting or canceling service is easy! When you sign up you will have access to an online customer portal where you can manage your account. From your personal account, you can cancel service or adjust your scheduled service anytime. Simply visit the customer portal at the top of our website to make any changes.
No, you do not need to sign a contract. Our service is completely flexible—no long-term commitments required. You can start, pause, or cancel at any time with no hassle. We believe in earning your business with reliable service, not locking you into a contract!
We bill on a monthly basis, regardless of whether you have weekly, biweekly, or monthly service. When signing up, you should have entered your card information for automatic billing. If you ever need to update your payment details, you can do so through your account in the client portal. You’ll find the client portal at the top of our website,
Yes, we operate year-round and continue service in light rain. However, for the safety of our team and to ensure quality service, we may reschedule during severe weather conditions. If a reschedule is necessary, we will notify you as soon as possible.
To skip or reschedule a service, please provide at least 48 hours’ notice. You can manage your service schedule through your personal account in our client portal, accessible at the top of our website, K9Poo.com. If you need assistance, feel free to contact us directly.
We typically double bag the waste and place it in your trash can for disposal. If no trash can is available on-site, we will remove the waste ourselves to ensure a clean and hassle-free service. You can always request we take it away.
Yes, your dog can be in the yard during service as long as they are friendly and comfortable with our team. If your dog is protective or aggressive, we recommend keeping them inside or in a secure area during our visit for everyone’s safety.
We want you to be satisfied — 100% of the time. Should we ever fall short, just let us know. We’ll either refund your visit or cover your next service FREE.
